Thank you for shopping at NeuroAffective Touch®. We hope you enjoy our products. We also want to ensure you have a fulfilling experience as you explore, evaluate, and purchase our products.
As with any shopping experience, there are terms and conditions that apply to transactions at The NeuroAffective Touch® Institute, Inc. (To make it visually easier on both of us, we will refer to this entity as “NATouch™” in this policy).
We’ll be as brief as possible. The main thing to remember is that by placing an order or making a purchase at NATouch™, you agree to the terms set forth below along with our Privacy Policy and Terms and Conditions of Use.
Nurture to Heal™ Satisfaction Guarantee
Our goal is your complete satisfaction with the Nurture to Heal™ Therapeutic Pillows. If for any reason you are not happy with your purchase, simply return the pillow in its original condition within 18 days of purchase and we will give you a full refund, plain and simple.
This Satisfaction Guarantee applies to Nurture to Heal™ Therapeutic Pillows only.
Return Policy
We fundamentally believe you will enjoy the products you purchase from NATouch™. That is because we go out of our way to ensure that they are designed and built with love, to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
For any undamaged product, simply return it along with the original receipt (or gift receipt) within 18 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:
- Audio and video downloads are not eligible for return.
- For items returned with a gift receipt, NATouch™ will offer you a NATouch™ Gift Card/Coupon code.
- A refund will be issued within 5-10 business days provided the return is in its original, undamaged, and unmarked condition, showing no signs of wear or use such as odor from excessive heat or perfumes, skin oil, or lotion stains.
- No refund will be issued for products damaged by the consumer.
- Refunds will be issued only for the product purchase. No refund will be issued for shipping and handling.
- Return shipping fees are the responsibility of the purchaser.
- For returns, please email victor@neuroaffectivetouch.com for a return authorization and further instructions.
Pricing
NATouch™ reserves the right to change prices for products displayed on our websites at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product from our websites, please contact victor@neuroaffectivetouch.com for a refund of the overcharge.
Prices shown are in US dollars. If you are paying for your order with an international credit card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Any tax which NATouch™ may be required to pay or collect with respect to the sale, purchase, delivery, transportation, storage, processing, use or consumption of any products described in this policy shall be added to the account of the purchaser.
Order Acceptance/Confirmation
NATouch™ may, in its sole discretion, refuse or cancel any order and limit order quantity. NATouch™ may also require additional qualifying information prior to accepting or processing any order. Once we receive your order that was placed on our websites, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify NATouch™ acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. NATouch™ reserves the right at any time after receiving your order to accept or decline your order for any reason. If NATouch™ cancels an order after you have already been billed, NATouch™ will refund the billed amount.
US Shipping & Delivery
Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, NATouch™ cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Free shipping
Shipping in the US is free on all orders over $150.
Most orders will leave our warehouse on the business day after you place your order. We work hard to ship every order as quickly as possible, but our products are handmade, and sometimes we have to make your product first. All orders will leave our facility within 5 business days after you place your order.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new ship and delivery times.
Shipping Cost
The shipping cost is calculated and displayed on the Checkout page before you complete your order.
Pickup at Training
If you select Pickup at Training, your order will be prepared and available for pick-up at your training venue.
International Shipping & Delivery
Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, NATouch™ cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Shipping
Most orders will leave our warehouse on the business day after you place your order. We work hard to ship every order as quickly as possible, but our products are handmade, and sometimes we have to make your product first. All orders will leave our facility within 5 business days of your order placement.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new ship and delivery times.
Shipping Cost
The shipping cost is calculated and displayed on the Checkout page before you complete your order.
Consumers Only
NATouch™ sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. If you want to resell our products, contact victor@nurturetoheal.com.
Product Availability and Limitations
Given the demand and/or supply constraints of some of our products, NATouch™ may have to limit the number of products available for purchase. Trust us, we’re making them as fast as we can. NATouch™ reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when NATouch™ confirms your order but subsequently learns that we cannot supply the ordered product. In the event we cannot supply the product you ordered, NATouch™ will cancel the order and refund your purchase price in full.
